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Permalink Reply by ChickenboneJohn on October 21, 2018 at 6:13am

Tell them straight what's wrong with it. On the few occasions there's been a problem with my guitars (maybe 4 or 5 in the course of 1500 guitars), my customer has told me, I've sorted it out and I've learned from the experience. There are a lot of people making and selling guitars who have little practical experience and need the feedback to enable them to better serve their customers. One word of caution though...problem guitars are sometimes made by people who won't be able to rectify the issue - I've had to sort out several cigar box guitars made by other builders when the customer hasn't been able to get satisfaction from the original maker ...it is something that is bound to happen. Be polite, don't get angry but be firm and direct.

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Permalink Reply by Taffy Evans on October 21, 2018 at 10:18am

Hi, my last words to a customer picking up a guitar just repaired or a new guitar is "let me know if you are not happy with anything at all".  I want to be the first to know.

i would definitely give the builder the opportunity to put things right. 

Taff

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Permalink Reply by Cause the Blue rat on October 21, 2018 at 10:29am

Agreed. Tell them. It makes it better on you. And helps a builder in the long run. 

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Permalink Reply by Don Stachovak on October 21, 2018 at 12:37pm

Thanks guys!

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Permalink Reply by Don Stachovak on October 25, 2018 at 3:44am

Just an update guys: The builder thanked me, and confessed that he knew something was off but wasn't quite sure where it was. It all worked out fine.

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Permalink Reply by Taffy Evans on October 25, 2018 at 10:24am

Well that's good for business and will not cost him an arm and leg to remedy.

Taff

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Permalink Reply by BrianQ. on October 25, 2018 at 3:33pm

I bought a Uke from Hawaii that was 3/8” outta wack. 

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Permalink Reply by Don Stachovak on October 26, 2018 at 7:28am

Scale length seems to be a real sticking point on a lot of instruments.

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Permalink Reply by BrianQ. on October 26, 2018 at 7:46am

That's why they say measure twice?

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